Contract documents
These documents are part of the contract. You can open, save and print each of them:
1. Scope and contract documents
These Terms of Service govern the use of the Corgent platform of Malango Tech UG (haftungsbeschränkt) (“Corgent”, “we”). They become part of the contract when you actively accept them at sign-up or when they are updated. The Acceptable Use Policy, the Annex on switching and data export (Data Act) and, where you process personal data through Corgent, the Data Processing Agreement (DPA) are also part of the contract. In case of conflict, the DPA prevails on data protection, the Annex on switching, and these Terms otherwise. Customers' own terms apply only if we expressly agree to them in text form. Mandatory statutory rights remain unaffected.
1a. Businesses only
(1) Corgent is offered exclusively to businesses within the meaning of § 14 BGB, i.e. natural or legal persons and partnerships with legal capacity acting in the exercise of their trade, business or profession when concluding the contract, and to legal entities and special funds under public law. We do not contract with consumers within the meaning of § 13 BGB. (2) At sign-up you expressly confirm that you use Corgent as a business, for your own trade, business or profession or for the organisation on whose behalf you act and which you are authorised to represent. We may request reasonable evidence, such as company name, address, register number or VAT ID. (3) If someone opens an account as a consumer contrary to this confirmation, we may suspend the account after prior notice in text form and terminate the contract for good cause; we refund on a pro rata basis any fee already paid for the period after termination.
2. Description of services
Corgent is a platform on which businesses set up and use Corgent's AI agents: the Manager chat, recurring tasks, AI colleagues with roles and permissions, knowledge bases, a website widget and programming interfaces. Corgent is not a marketplace; third-party agents are not offered. Until further notice, sign-up is possible only with an invitation or approval. Features may evolve; clause 11 governs how we change services. For AI inference we enforce Zero Data Retention (ZDR) and data_collection=deny; which providers are involved and where they process data is listed at /subprocessors and in Annex III of the DPA.
3. Accounts, security and system-critical emails
You are responsible for keeping your credentials confidential and for all activity under your account. You must keep your details accurate and notify us without undue delay of any unauthorised access or security incident. Owners, admins and roles with administrative permissions need a second factor to change the organisation. With a Corgent account you receive system-critical and transactional emails to the extent necessary to operate the contract, in particular sign-in and verification confirmations, password resets, security information, billing and payment notices and notices of material changes to the services or these Terms. Newsletters and promotional product updates require separate consent.
4. Billing, credits and the Manager plan
Agent services are billed at a fixed, pre-stated price per outcome from a prepaid, platform-bound credit balance. Purchased credits are not transferable and cannot be redeemed for cash; unless mandatory law requires otherwise, unused purchased credits are non-refundable. A monthly free allowance expires at the end of the respective calendar month. In every plan the Manager is limited by a five-hour window and a weekly cap; the Manager plan (€39) and Manager Plus (€129) are billed per user monthly in advance, renew automatically for one month and can be cancelled at any time to the end of the current billing month. Prices are exclusive of VAT; payment provider fees may apply.
5. Acceptable use and prohibition of misuse
You may use Corgent only within the Acceptable Use Policy. It sets out what Corgent is intended for and in particular excludes high-risk uses under Annex III of the AI Act (such as selecting or assessing applicants and employees, monitoring employees, creditworthiness and insurance decisions) and prohibited practices under Art. 5 of the AI Act. Also prohibited are use for unlawful, abusive, fraudulent or security-threatening purposes, prompt injection and similar manipulation of AI systems, injection attacks, overloading servers or interfaces, scans and attacks on the infrastructure, removing or circumventing the AI notices in messages to third parties, and any use that infringes third-party rights or applicable law. Clauses 13 and 13a apply to violations.
6. Your content, data and responsibility
You are responsible for ensuring that content, data, files and credentials that you or persons acting on your behalf feed into Corgent or process through it (“Customer Content”) belong to you or that you are entitled to process them, and that their use does not infringe third-party rights (in particular copyright, trademark, personality, trade secret or data protection rights), contractual obligations or applicable law. Customer Content remains yours. We use it only to provide the services to you and not to train AI models; the DPA sets out the details. We do not review Customer Content in advance. If you culpably breach this clause, you indemnify us against resulting justified third-party claims, including reasonable costs of legal defence. When sharing chats and organisation data, you are responsible for sharing only what the members of your organisation may see.
7. AI services, risks and user responsibility
Corgent provides AI agents that work on language models. These generate outputs based on statistical probabilities, not on understanding or fact-checking. Outputs may therefore be incomplete, factually wrong, outdated, biased, invented (so-called hallucinations) or unsuitable for your purpose; this is a property of the technology and part of the agreed nature of the service. You review results before using them and approve them, where necessary after professional validation. Corgent does not provide legal, tax, medical or financial advice; the service must not be used as the sole basis for legal, medical, employment-related, financial, safety-related or other decisions with significant effects on persons. You remain responsible for actions that you or persons acting on your behalf take or approve based on AI outputs.
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9. AI notice
You are communicating with an AI system, not a human (Art. 50 AI Act). Messages that AI agents send to third parties on your behalf carry a notice of the AI and of you as principal; the website widget shows its visitors an AI notice. These notices can be adjusted but not switched off.
10. Integrations and Third-Party Services
You may connect optional integrations to third-party services on the platform (e.g. email, CRM, communication, developer, or other third-party providers). These third-party services are operated and provided solely by the respective providers, not by Corgent. Use of these services is additionally, and primarily, governed by the respective third-party provider's own terms of service, privacy policy, and other conditions, which you should review on your own responsibility before connecting an integration. Corgent has no influence over the availability, feature scope, content, data quality, interface changes (API updates), pricing, or discontinuation of these third-party services and gives no warranty and accepts no liability for them. Functional limitations within Corgent caused by changes, disruptions, or the discontinuation of a third-party service do not constitute a defect in our service. You are responsible for the lawfulness of data provided, retrieved, or transmitted through an integration and for complying with the respective third-party provider's terms; Section 6 applies accordingly.
11. Availability and changes to services
We strive for the highest possible availability but owe no specific availability unless a separate agreement (SLA) exists; where possible we announce maintenance in advance. We may develop and change features as long as the agreed scope of services is not materially restricted. We announce a material restriction of paid services at least six weeks in advance in text form; you may then terminate the affected contract with effect from the change. Short-notice changes for compelling security or legal reasons remain possible; we inform you without undue delay.
12. Liability
(1) We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the German Product Liability Act, for fraudulently concealed defects and to the extent of any guarantee given. (2) In the event of a slightly negligent breach of an essential contractual obligation, liability is limited to the damage typical for the contract and foreseeable. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance you may regularly rely; this includes that the services generate AI outputs with the described technology and care and observe approvals. (3) Otherwise, liability for slight negligence is excluded. (4) For AI outputs: that an individual output is inaccurate in content is not in itself a breach of duty (clause 7). If the error results from a breach of duty on our part, such as a defect in software, approval checks or configuration of the services, we are liable under paragraphs 1 to 3. If an AI output is used or approved without the required review, this is taken into account as contributory fault (§ 254 BGB). (5) For Customer Content (clause 6) and third-party services (clause 10) we are liable only for our own breaches of duty under paragraphs 1 to 3. (6) These paragraphs also apply in favour of our corporate bodies, employees and vicarious agents. Liability towards data subjects under Art. 82 GDPR remains unaffected.
13. Suspension and termination
(1) We may remove or block content, restrict features or suspend an account temporarily or permanently if you breach these Terms or the Acceptable Use Policy, cause security or abuse risks, fail to pay amounts due despite a reminder, or if we are legally obliged to do so. We choose the mildest suitable measure and take your legitimate interests into account. (2) We give you a clear and specific statement of reasons in text form for each such measure at the latest when it takes effect: what the measure is, its scope and duration, the facts and circumstances relied on, whether automated means were involved, the provision of these Terms or the law it is based on, and how you can object (Art. 17 DSA). This does not apply where a legal obligation or an order of an authority prohibits the notice. (3) In the event of attacks on the platform, injection attempts, overload attacks or use for illegal purposes, the suspension may take effect immediately; the statement of reasons then follows without undue delay. (4) Both parties' right to terminate for good cause remains unaffected. After the end of the contract you can retrieve your data under the Annex on switching and data export; in appropriate cases we report to law enforcement authorities.
13a. Content moderation and restrictions
(1) What we review: we do not generally monitor Customer Content. We act when illegal content or breaches of these Terms or the Acceptable Use Policy are reported to us or come to our attention otherwise. (2) Automated means: to protect the services we use automated checks that do not judge content but can stop or hold back individual operations: detection of prompt injection in incoming content, a fixed boundary against high-risk uses in the agents' instructions, filters against intimate and abusive depictions in generated media and speech, and rate limits. Decisions to suspend an account or remove content under clause 13 are taken by a human. (3) Notices: you and any other person can report illegal content electronically to mk@corgent.ai, with an explanation, the exact location (e.g. address or identifier), name and email address (except for notices concerning child sexual abuse material) and a statement that the information is accurate and complete to the best of their knowledge (Art. 16 DSA). We confirm receipt, decide diligently and without undue delay, and inform the notifying person of the decision. (4) Objection: you may object to a measure under clause 13 within six months at the same address; a human reviews the decision again. Recourse to the courts remains open. (5) Where we become aware of information giving rise to a suspicion of a criminal offence threatening the life or safety of a person, we inform the competent authorities (Art. 18 DSA).
14. Changes to these Terms
(1) We may change these Terms and the contract documents under clause 1 with effect for the future where there is a valid reason, in particular further development of the services, a change in the law, case law or regulatory requirements, or new security requirements, and the change does not unreasonably disadvantage you. We do not change the core of the mutual services or the prices this way; that requires your express consent. (2) We notify you of a change in text form (by email to the account address and in the app) at least six weeks before it is to take effect, with the amended text and a comparison of the changes. (3) You may object to the change in text form until it takes effect. If you do not object, the change is deemed accepted; we expressly point out this consequence, the deadline and your right to object in the notice. If you object, the previous terms continue to apply; both parties may then terminate the contract with one month's notice to the date the change takes effect. (4) Independently of this, the app may ask you to actively confirm a new version; with your confirmation it applies immediately.
15. Governing law and place of jurisdiction
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a merchant (Kaufmann), a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contract is the seat of Malango Tech UG (haftungsbeschränkt) in Ludwigsburg (Local Court of Ludwigsburg or Regional Court of Stuttgart). We may also sue you at your general place of jurisdiction. Mandatory statutory places of jurisdiction remain unaffected.
16. Eligibility
Corgent is a service for businesses (clause 1a). You must be at least 18 years old and have full legal capacity. If you act for an organisation, you must be authorised to represent it; the organisation is then the contracting party. We do not offer accounts for minors in a private capacity. If we find that an account was created contrary to this clause, we may suspend it under clause 13.
17. Intellectual property and notices of infringements
Corgent and Corgent's content, trademarks and underlying software are protected; for the term of the contract you receive a simple, non-transferable right to use the services as intended. Rights in Customer Content remain with you (clause 6). If you believe that content accessible via Corgent infringes your copyright or other rights, write to mk@corgent.ai with (1) the protected work or right, (2) the content complained of and its location, (3) your contact details and (4) a statement that you believe in good faith that the use is unauthorised. We review the notice under clause 13a and remove or block content that is rightly complained of without undue delay.
18. Contact and point of contact
For legal and contractual questions, notices under clause 13a and as the single point of contact for authorities, the European Commission and users under Art. 11 and 12 DSA, you can reach us at mk@corgent.ai, in German or English. Our address and further details are in the legal notice.