Complaints & feedback
Spots complaints, returns and praise in the inbox, rates urgency and drafts calm replies.
At a glance
- 01
What you get
A list by urgency – upset customers first – with reply drafts in Approvals.
- 02
What it costs
€0.99 per completed run (class M). A run that fails costs nothing.
- 03
When it runs
Weekdays at 9:00
- 04
Who does it
The chat or a colleague in the Concierge role.
- 05
What you connect
Gmail
In three steps
- 01
Connect Gmail.
- 02
Set up the template: rhythm, delivery and who does it.
- 03
Read the result and approve what should go out.
What is safeguarded
Email from the task goes out only after your approval.
The task uses only the connections it needs, with the access you grant.
The price is set in advance; only a completed run is charged.
Set up Complaints & feedback
€0.99 per run, ready in a few minutes.