Knowledge: your documents as the basis
A knowledge base holds your material, such as price lists, procedures or contracts. Chat and colleagues search it instead of guessing.
How to use knowledge
- 01
Upload or import documents
Upload files or bring them in from Google Drive. Folders keep the base tidy.
- 02
Assign it to a colleague
Assign a knowledge base to the colleagues who need it. The Concierge works with your own base.
- 03
Answers from your material
Chat and colleagues use the knowledge you give them, and nothing else.
Questions about knowledge
Which files can I upload?
PDF, Word, Excel, PowerPoint, CSV, text and Markdown, plus images as PNG, JPG or WEBP. While uploading you see what was accepted.
Who sees our knowledge?
Your team and the colleagues you assign it to. Other organizations do not.
Create your first knowledge base
A few documents are enough to start.